Shipping policy

Thank you for shopping with Custom Mini Mart. We are committed to providing a smooth and reliable shipping experience for our customers. Please review our Shipping Policy for information regarding order processing, shipping times, and delivery expectations.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location and shipping method selected at checkout.

United States

Standard Shipping: 5–10 business days
Expedited Shipping: 3–7 business days

International Shipping

Delivery times generally range from 7–21 business days, depending on the destination country, customs procedures, and local postal services.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control.

Shipping Rates

Shipping charges are calculated at checkout based on:

Delivery destination
Package weight and dimensions
Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking updates to appear in the carrier's system.

International Duties and Taxes

For international orders:

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.
These charges are not included in product prices or shipping costs.
Customs clearance procedures may occasionally cause delivery delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

Delivery delays may occur.
Additional shipping charges may apply.
We are not responsible for orders delivered to incorrectly provided addresses.

Please contact us immediately if you need to update your shipping information after placing an order.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged:

Contact us as soon as possible.
We will work with the shipping carrier to investigate the issue.
Resolution options may include replacement, reshipment, or other appropriate solutions based on the circumstances.