Refund policy

At Custom Mini Mart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

To maintain product quality standards, returned items must not show signs of use, damage, or alteration caused by the customer.

The following items are not eligible for return or refund:

If you receive an item that is:

Please contact us within 7 days of delivery and include:

We will review the claim and, when appropriate, provide a replacement, refund, or other suitable resolution.

To initiate a return:

Contact our customer support team at cmm@customminimart.com.
Include your order number and reason for the return request.
Wait for return authorization and instructions before sending any item back.
Package the item securely and ship it to the address provided by our support team.

Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless required by law or due to our error.

Once your returned item is received and inspected:

We will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

If you have not received your refund:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank for additional information.
If you still have not received your refund, contact us at cmm@customminimart.com.