FAQs
How do I place an order?
Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I modify or cancel my order after placing it?
Orders may be modified or canceled within 24 hours of placement. Please contact us as soon as possible at cmm@customminimart.com. Once an order has entered processing or has been shipped, changes may no longer be possible.
How will I know if my order was successful?
After placing an order, you will receive a confirmation email containing your order details. If you do not receive a confirmation email, please check your spam or junk folder or contact us for assistance.
Shipping
How long does shipping take?
Estimated delivery times vary depending on your location:
- United States: 5–10 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary based on destination.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active.
Why is my order delayed?
Delays can occur due to weather conditions, customs inspections, carrier issues, peak shopping seasons, or other unforeseen circumstances.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unused, in their original condition, and in their original packaging.
How do I request a return?
To start a return, email us at cmm@customminimart.com with your order number and the reason for your return request.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Products
Are your product photos accurate?
We strive to display our products as accurately as possible. However, actual colors and appearance may vary slightly depending on your screen settings and lighting conditions.
What should I do if I receive a damaged item?
Please contact us within 7 days of delivery and provide photos of the damaged item along with your order number. We will work to resolve the issue promptly.
Are all items in stock?
Product availability may change without notice. If an item becomes unavailable after you place an order, we will contact you regarding alternative options or a refund.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. We use secure payment processing systems and industry-standard security measures to help protect your information.
Customer Support
How can I contact Custom Mini Mart?
You can reach our customer support team using the information below:
Custom Mini Mart
📍 17 Albion Ave, Stoneham, Massachusetts 02180, United States
📧 Email: cmm@customminimart.com
How quickly will I receive a response?
We typically respond to customer inquiries within 24–48 business hours.
Still Need Help?
If you cannot find the answer to your question, please contact us at cmm@customminimart.com. Our team is happy to assist you and ensure you have the best possible shopping experience.